Reference
Troubleshooting
Recover from stale data, missing results, permission errors, and interrupted setup.
Start with the visible state
- Setup still running: reopen the existing setup operation and read its current stage.
- Source or pipeline failure: inspect the last failed run and last successful output separately.
- Missing object: remove filters, check source update and object mapping, then check access.
- Stale evidence: refresh the source and return to review; earlier approvals may no longer apply.
- Permission denied: confirm workspace and account, then request access from an administrator.
- Unknown execution outcome: inspect the receipt or request ID and reconcile before retrying.
Send a useful support report
Send the route, workspace name, time with timezone, request or operation ID if shown, expected result, and actual error to hello@factivum.com. Remove tokens, secrets, and sensitive record contents. No in-product ticket history or response-time guarantee is available today.